Customer service

Here at Baby Max, we like to make it as easy as possible for you to complete the payment of an order. You can use the following payment methods here:

• iDeal (the Netherlands) You can pay quickly and easily with iDeal in the trusted online environment of your own bank.
• Credit Card Use MasterCard, Maestro, VISA or American Express.
• PayPal Pay quickly and easily with your PayPal account.
• Klarna Shop now, and pay for your order immediately, afterwards or in instalments once you have received it and have decided to keep it. With Klarna Postpay you can pay up to and including 14 or 30 days later.
• Bank transfer This reliable payment method can be used around the world.
• Sofort Banking Pay quickly and easily in the trusted online environment of your own bank.
• Bancontact (Belgium) Bancontact is a popular payment method for our customers from Belgium. You can simply checkout with your Bancontact app.
• Trustly (Scandinavia) Trustly is a popular payment method for our customers from Scandinavia. This payment method allows you to make a convenient payment in your own trusted banking environment.
• Giropay (Germany) Giropay is a popular payment method for our customers from Germany. This payment method allows you to make a convenient payment in your own trusted banking environment.
• Dankort (Denmark) Dankort is a popular payment method for our customers from Denmark.
• Carte Bleue (France) Carte Bleue is a popular payment method for our customers from France.
• EPS (Austria) EPS is a popular payment method for our customers from Austria.
• ING Homepay (Belgium) ING Homepay is a popular payment method for our customers from Belgium.
• Santander Get to enjoy your purchase first and pay afterwards per month. You can choose to pay for your purchase in instalments through Santander.
• Apple Pay Pay for your order quickly and easily via your Apple device.
• In3 Pay for your purchase in 3 installments. The first payment will be made via iDeal. The second payment will be due 30 days after the first payment, with the final payment 30 days after that.

Baby Max delivers all over the world. So placing your order from abroad is not a problem at all. To make this as easy as we can for you, we offer a wide range of payment options.

It is possible to use one coupon each order if you have a coun code. It is not possible to use more than one coupon code each order.

When you choose the country where you want to ship your order, the Dutch 21% VAT will be deducted. The VAT, import duties and shipping costs of the respective country will be automatically added. So you will not be faced with unexpected additional costs during the delivery of your order.

Our prices on the website always include VAT.

That's a real shame to hear. We will gladly help you further.

1. Please contact your credit card company to find out what went wrong. The credit card company can often find out exactly what the problem is
2. If the cause cannot be determined, it might well be our fault. Please delete your cookies or try to place the order in different browser.
3. If this does not work either, then please get in touch with our customer service. We are happy to help you sort things out.

Would you like to pay by bank transfer? In that case, you can transfer the money to our account number: NL20RABO0118705385. Always state your name and order number when paying.

Keep a close eye on our website, the current delivery times are listed on the product page, in your shopping cart and on the order confirmation.

If you want to order several items with different delivery times, everything will be sent to you in one go, as soon as all the items are available in our warehouse. In case you want to receive a partial delivery, then this is also possible in consultation with us.

When placing your order, you can choose from the following delivery options:

1. Delivery to home address It is possible to have your order sent to your home address. As soon as your order is ready for shipment it will be sent to the address you have provided.
2. Pick-up point It is also possible to have your order shipped to a UPS pick-up point. During the checkout process you can choose a UPS pick-up point in your area.
3. In-store pick up It is also possible to come and collect your order from our shop. We will send you a confirmation email as soon as your order is ready for you.

Yes, that's definitely possible. You can choose a different delivery address when placing your order.

As soon as your order has been shipped you will receive an email with the track and trace of your package(s). You can follow the status of your order here.

Baby Max ships to the following countries: Aland, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Iceland, Israel, Italie, Latvia, Liechtenstein ,Lithuania, Luxembourg, Monaco, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, USA

Have you already checked the track and trace code of your order? With this code you can see where your package is at the moment. It could be that the package has been delivered to the neighbours or to a pick-up point. Do you have any questions about this? Then please contact our customer service.

So sorry to hear that. It sometimes happens that one of your packages might still be on its way. Please contact our customer service and we will gladly look into this for you.

Within Europe, you do not pay any shipping costs on orders above €150. For orders less than €150, the shipping costs can be seen in the checkout.

Shipping costs for countries outside the EU differ from country to country. When you choose the country where you want to ship your order to the Dutch VAT (21%) will be removed. You will recieve a invoice with import duties and taxes from the delivery company when the order will be shipped to you. The costs will be the VAT of your country, Import duties and customs clearance costs. All shipments are fully insured.

Shipping costs for countries outside the EU differ from country to country. When you choose the country where you want to ship your order to the Dutch VAT (21%) will be removed. You will recieve a invoice with import duties and taxes from the delivery company when the order will be shipped to you. The costs will be the VAT of your country, Import duties and customs clearance costs. All shipments are fully insured. All shipments are fully insured.

When you want to return your order, then please get in touch with our customer service. You will then receive a return label from us so that you can return the order. For a return below the ammount of 200,- euro the return costs are 15,-. For the return of a item above 200,- the return is for free.

You can return your order within 100 days after you have received it. This gives you all the time you need to consider your purchase.

You can return your order within 100 days. The items must be returned unused and in their original packaging. Please use transparent tape when returning items.

Yes definitely, a discounted product is subject to the same terms and conditions for returns as our other products.

As soon as your package is returned to us we will process it as quickly as possible. If you have already paid for the order, then you will receive a refund within 7 working days to the same account that you used to pay for it.

The warranty period differs per product. You can find the warranty period on the product page of the article. If you cannot find this information then please contact our customer service, we will be happy to look this up for you.

So sorry to hear that. Please contact our service department as outlined in the steps below.

1. Please take a clear picture or video of the defect.
2. Send the photo and/or video together with your order number to service@babymax.nl.
3. We will contact you within a few days to handle the matter further.

As long as the product is still under warranty, a repair service or replacement covered by the warranty will be provided to you free of charge. We will send you a replacement for the defective part free of charge. In most cases you will not have to return the defective product to us.

Sometimes it can take a while before we receive the right part, or we are waiting for a response from our supplier. Please feel free to contact us at service@babymax.nl. We will gladly look into this for you.

Yes, absolutely, Please contact our customer service to schedule an appointment for this. This way we can make sure that a colleague from the service department is present to help you with the handling of your service request.