Our customer service can be reached by phone from Monday to Saturday from 10:00 to 17:00
Order via the webshop
You can easily place an order via our webshop.
Step 1) Place your item(s) in the shopping cart.
Step 2) Please enter your email address, name, delivery address and if need be, your telephone
Step 3) Choose a delivery method. Do you want your order delivered or would you prefer to pick it up
at our shop? You can also choose a pick-up point.
Step 4) Choose a payment method. As soon as the payment has been made, you will receive an order
confirmation from us per email.
Order via Cart2Quote
Simply request a quote via our webshop.
Step 1) Add the product(s) you want to order by clicking on "add to quote".
Step 2) Fill in your email address, name and any comments you may have.
Step 3) Click on "submit quote request".
Step 4) You will receive a tailor-made offer from us within 1-2 working days per email.
Step 5) If you approve the offer, you will receive a payment link from us per email. You can then pay
in the same way as the payment methods available on our webshop. As soon as the payment has been made, you
will receive an order confirmation from us per email.
Order via email
It is also possible to place an order via email. Send an email to us at email@example.com with the products
that you would like to order + your name and the delivery address and we will send the order statement to
you per email.
Order by phone
It is also possible to place the order by telephone. You can reach us on the following phone number:
You can cancel your order as long as it has not been shipped yet. You can request a cancellation in two
different ways: by phone: 085-0739802 or per email:firstname.lastname@example.org.
It is possible to change your order as long as it has not been shipped yet. You can request to change your
order in two different ways: by phone: 085-0739802 or per email: email@example.com.
Within Europe, you do not pay any shipping costs on orders above €40. For orders less than €40, the shipping
costs can be seen in the checkout.
Shipping costs for countries outside the EU differ from country to country. When you choose the country where you want to ship your order, the Dutch 21% VAT will be deducted. The VAT, import duties and shipping costs of the respective country will be automatically added. So you will not be faced with unexpected additional costs during the delivery of your order.
Items in your shopping cart are not reserved. Unfortunately, it is not possible to reserve items.
You do not need an account to place an order with us. Though we do recommend that you create an account at
Baby Max when you want to order something. You can save your details in your account so that they
automatically appear at the checkout. Moreover, you will have a handy overview of your order history.
Yes, that is possible. You can leave a note in the 'comments' field specifying when you want to receive your
order. It is also possible to specify this after ordering, you can then contact the customer service to do
Here at Baby Max, we like to make it as easy as possible for you to complete the payment of an order. You
can use the following payment methods here:
Baby Max delivers all over the world. So placing your order from abroad is not a problem at all. To make
this as easy as we can for you, we offer a wide range of payment options.
When you choose the country where you want to ship your order, the Dutch 21% VAT will be deducted. The VAT,
import duties and shipping costs of the respective country will be automatically added. So you will not be
faced with unexpected additional costs during the delivery of your order.
Our prices on the website always include VAT.
That's a real shame to hear. We will gladly help you further.
Would you like to pay by bank transfer? In that case, you can transfer the money to our account number:
NL20RABO0118705385. Always state your name and order number when paying.
Keep a close eye on our website, the current delivery times are listed on the product page, in your shopping
cart and on the order confirmation.
If you want to order several items with different delivery times, everything will be sent to you in one go,
as soon as all the items are available in our warehouse. In case you want to receive a partial delivery,
then this is also possible in consultation with us.
When placing your order, you can choose from the following delivery options:
Yes, that's definitely possible. You can choose a different delivery address when placing your order.
As soon as your order has been shipped you will receive an email with the track and trace of your
package(s). You can follow the status of your order here.
Have you already checked the track and trace code of your order? With this code you can see where your
package is at the moment. It could be that the package has been delivered to the neighbours or to a pick-up
point. Do you have any questions about this? Then please contact our customer service.
So sorry to hear that. It sometimes happens that one of your packages might still be on its way. Please
contact our customer service and we will gladly look into this for you.
You want to return your order. then please get in touch with our customer service. You will then receive a return label from us so that you can return the order free of charge.
You can return your order within 100 days after you have received it. This gives you all the time you need to consider your purchase.
You can return your order free of charge within 100 days. The items must be returned unused and in their original packaging. Please use transparent tape when returning items.
Yes definitely, a discounted product is subject to the same terms and conditions for returns as our other products.
As soon as your package is returned to us we will process it as quickly as possible. If you have already paid for the order, then you will receive a refund within 7 working days to the same account that you used to pay for it.
The warranty period differs per product. You can find the warranty period on the product page of the
article. If you cannot find this information then please contact our customer service, we will be happy to
look this up for you.
So sorry to hear that. Please contact our service department as outlined in the steps below.
As long as the product is still under warranty, a repair service or replacement covered by the warranty will
be provided to you free of charge. We will send you a replacement for the defective part free of charge. In
most cases you will not have to return the defective product to us.
Sometimes it can take a while before we receive the right part, or we are waiting for a response from our
supplier. Please feel free to contact us at firstname.lastname@example.org. We will gladly look into this for you.
Yes, absolutely, Please contact our customer service to schedule an appointment for this. This way we can
make sure that a colleague from the service department is present to help you with the handling of your