- Frequently Asked Questions
- Returns
Returns
How can I return my order?
When you want to return your order, then please get in touch with our customer service.
How much time do I have to return my order?
You can return your order within 100 days after you have received it.
Which conditions must my return meet?
The items must be returned unused and in their original packaging.
Can I return discounted items?
Yes definitely, a discounted product is subject to the same terms and conditions for returns as our other products.
I have returned my order. When will I be refunded my purchase sum?
If you have already paid for the order, then you will receive a refund within 7 working days to the same account that you used to pay for it.
Are there return costs?
The returns within the EU are for free above the amount of 150,-. Below the amount of 150,- the return costs are 15,-
For returns outside the EU, the return costs are for your own.
This are the costs for a return outside the EU (For each box) : ...
This are the costs for a return outside the EU (For each box) : ...